Delete your TokenBank account
TokenBank: Chores & Rewards · Ampersand Works
Deletion is permanent. TokenBank cannot read or recover your family's end-to-end encrypted data. Once the family owner confirms deletion, the family account and its associated data cannot be restored.
Delete your account in the app
The fastest way to delete your TokenBank account is from inside the app:
- Open TokenBank and sign in.
- Tap 🔒 Parents and enter your parent PIN.
- Open Settings.
- Scroll to the Account section and tap Delete my account.
- Read the warning, tap Continue, then type DELETE to confirm.
If you have an active Family subscription, cancel it first in your App Store or Google Play subscription settings — deleting your account does not cancel store subscriptions.
What gets deleted
If the family owner deletes the account, TokenBank permanently deletes:
- The family account and adult membership records
- Account access and authentication records associated with the family
- Registered device and invitation records
- The encrypted family-data blob, including children, tasks, balances, rewards, wish lists, and activity history
If a non-owner adult deletes their account, that adult's login and family membership are removed. The family and its encrypted data remain available to the family owner and other authorized adults.
Request deletion without app access
If you cannot sign in or access the deletion controls, email support@gettokenbank.com from the email address associated with your TokenBank account. Use the subject line TokenBank account deletion request.
We may need to verify that you control the account before processing the request. Support can delete the stored account records and encrypted family data, but cannot view or export the encrypted family contents.
Data that may remain
TokenBank does not intentionally retain a separate readable copy of deleted family content. Limited security or server logs may remain temporarily for fraud prevention, reliability, legal compliance, or backup lifecycle purposes. Purchase and transaction records held by Apple, Google, or other payment providers are controlled by those providers under their own retention policies.
Need help?
Contact support@gettokenbank.com. Please do not send passwords, recovery codes, or Parent Panel PINs by email.