Support
We're a small team and we read everything.
Contact us
Email support@gettokenbank.com and include the email address on your TokenBank account. We aim to respond within 1–2 business days.
Common questions
I forgot my password.
On the sign-in screen, tap Forgot password. You'll need your email and the recovery code you saved when you created your family. The recovery code re-secures your data with a new password and issues you a fresh code.
Lost both your password and recovery code? Because TokenBank is end-to-end encrypted, no one — including us — can decrypt your family's data without one of them. Support can help you regain the account itself, but your family's data would need a fresh start. This is the trade-off for real privacy.
How do I invite another parent or caregiver?
In the app: Parents → Settings → invite an adult. Share both the family code and the invite code. Invites work once and expire after 24 hours — if it's expired, just make a new one.
How do I move a purchase to a new phone?
Sign in on the new device, then tap Restore Purchases (in Settings or on the unlock screen). Your purchase lives with your Apple or Google account, so it follows you.
How do I cancel the Family add-on?
Subscriptions are managed by your app store, not by us: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Cancelling keeps the app working at standard limits — nothing is deleted.
How do I get a refund?
Purchases are processed by Apple and Google, so refunds go through them: reportaproblem.apple.com for iPhone/iPad, or Google Play's order history for Android. If you're stuck, email us and we'll point you the right way.
How do I delete my account?
In the app: Parents → Settings → Delete my account. If you're the family owner this permanently deletes the entire family — every login and all data. Other adults delete only their own access. Deletion is immediate and cannot be undone.